FAQ's
Frequently Asked Questions
Planning your stay at Greenacres? We've answered some of the questions we're asked most often below. Can't find what you're looking for? Just get in touch, our team is always happy to help.
Booking & Pitches
Do all of your campsite pitches have electric hook-up?
Yes. All 17 hard-standing pitches and 23 grass pitches have electric hook-up. Electricity is metered, so you only pay for what you use.
Do you have hard-standing pitches?
Yes. We have 17 hard-standing pitches and recommend these for caravans, motorhomes and larger campervans.
Can I bring an awning?
Yes all pitches can have awnings. Our hard-standing pitches have adjacent grass areas suitable for awnings.
Do you allow campervans and motorhomes?
Yes, campervans and motorhomes are very welcome at Greenacres.
Can I choose my pitch?
You're welcome to request a particular pitch and we'll always do our best to accommodate you, although specific pitches cannot be guaranteed.
What time is check-in and check-out?
Touring and camping guests can arrive from 1pm. Pitches must be vacated by 11am on the day of departure.
Bell tent glamping guests can check in from 3pm and must vacate by 10am
During Your Stay
Can I bring my dog?
Yes, dogs are welcome. We ask that dogs are kept under close control and on a lead in communal areas, and that you always clean up after them. There are plenty of lovely walks nearby, including woodland accessible from the campsite.
Are children welcome?
Absolutely! Greenacres is a family-friendly campsite with a dedicated play field for children. We also have family bathroom facilities including a bath, shower and baby-changing area.
Can I bring my own BBQ or firepit?
Own firepits are not permitted, but firepits are available to hire from us when conditions allow. During periods of hot or dry weather, temporary restrictions may be introduced for safety.
What are your quiet hours?
Our quiet hours are from 10pm until 8am. We ask everyone to keep noise to a minimum during these hours so that all of our guests can enjoy a peaceful night's sleep.
Is Wi-Fi available?
Yes. Wi-Fi is available throughout the campsite and can be purchased from reception for £1 per device, per 24 hours.
Food & Facilities
Is there a shop onsite?
Yes. Our small campsite shop stocks everyday essentials, snacks, drinks and a selection of useful camping items.
What food and drink is available onsite?
Our café serves a selection of food and drinks, including fresh pastries, breakfast rolls and barista coffee. We also offer milkshakes, ice creams and other treats. Takeaway pizzas are available on Friday evenings during the season and must be pre-ordered.
What shower and toilet facilities do you have?
We have a modern, heated shower and toilet block with separate men's and women's facilities, plus a family bathroom with a shower, bath and baby-changing facilities.
Do you have washing-up and laundry facilities?
Yes. We have washing-up sinks and a laundry room onsite. You'll also find local tourist information and our book swap in the laundry room.
Is there somewhere to get local information?
Yes. Our reception team is always happy to help with recommendations for places to visit, walks, attractions and places to eat. We also have a small tourist information area in our laundry room.
Reception & Practical Information
What are Reception and Shop opening times?
Our usual Reception and Shop opening hours are:
Monday–Thursday: 8:30am–3pm
Friday: 8:30am–7pm
Saturday: 8:30am–3pm
Sunday: 8:30am–2pm
Opening hours may vary throughout the season, with longer hours during busy periods and reduced hours during quieter times. For the most up-to-date opening times during your stay, please check the notice on the Reception door.
What happens if Reception is closed when I need help?
If Reception is closed and you have a general enquiry, please pop back during our opening hours. If you need to report a noise disturbance overnight, please call the 24-hour telephone number provided onsite. Please call rather than text, as messages are not monitored overnight.
Can I arrive before 1pm?
Our standard arrival time for touring and camping pitches is from 1pm. Early arrival may sometimes be possible by prior arrangement, but please contact us before travelling as we need time between departures and arrivals to prepare the site.
Can I stay later than 11am on my departure day?
Our standard check-out time is 11am so that we can prepare pitches for arriving guests. If you would like a later departure, please ask at Reception and we'll let you know if this is possible.
Where can I find information about things to do locally?
Our Reception team is always happy to recommend walks, attractions, places to eat and things to do in the Forest of Dean & Wye Valley. We also have a small tourist information area in the laundry room with leaflets and local information, plus a book swap.
How far is it to Coleford?
Coleford town centre is around a 15-minute walk from Greenacres. You'll find shops, supermarkets, cafés, pubs and other local amenities there.
Can I walk directly into the Forest from the campsite?
Yes. There is walking access from the campsite into the surrounding woodland, making it easy to head out for a walk without taking the car.
Is there somewhere for children to play?
Yes. We have a dedicated play field with play equipment and plenty of space for children to enjoy. Children should be supervised by a responsible adult.
Do you have recycling and waste facilities?
Yes. Waste and recycling facilities are provided onsite. We ask guests to use the appropriate bins and help us keep the campsite clean and tidy.